Get Inspired and Motivated for Achieving Next Level Excellence in Customer Engagement

Tap into my 25+ years experience in customer engagement excellence in pharma and life sciences. Benefit from my expertise in public and event speaking from small group settings to large events with 1000+ participants.

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Our founder

Stefan Turnwald

Customer Engagement Excellence Expert in Life Sciences, Keynote Speaker, Panel Host, Event Chair, and Founder and CEO of CEEEcon.

Founder Img
About Me
I am dedicated to excellence in customer engagement, guiding organizations to improve stakeholder interactions and drive success for associates, patients, and customers.
My Journey
Early Engagement: Customer relations during school and university jobs.
Academic Passion: University fostered my love for teaching and growth.
Professional Growth: Evolved from sales rep to roles in capability building and organizational development in pharma.
Areas of Expertise
Experienced in big pharma and start-ups, with proven expertise across various roles and business settings. Expertise in public and motivational speaking, moderation and event facilitation.
Transformation & Change Management
Focused on transformation and change management, I also publish insights on managing complex change.

Publications

It is my pleasure to share my experience, insights, and solutions with a broader audience.

Start-Up-Entwicklung in traditionell operierenden Branchen: Regionale Tochtergesellschaften von Pharmaunternehmen

Kempf, M., & Kühn, F. (Eds.)
2024
Organisation und Führung in turbulenten Zeiten – Entwurf und Implementierung unter Verwendung des 3-P-Modells, Springer Gabler, Cham (CH)
See Publication

Viable Stepping Stones along Transformation Journeys: Ensuring Business Execution while Transforming Diverse Organizations

Kempf, M., & Kühn, F. (Eds.)
2022
Navigating a Travelling Organization – Insights, Ideas and Impulses from the 3-P-Model, Springer Nature, Cham (CH)

See Publication

Agile and Design-Based Methodologies in Sales and Service Delivery: The Application of Design for Execution to Field Teams in the Pharmaceutical Industry

Kempf, M. & Kühn, F. (Eds.)
2022
Organisation und Führung in turbulenten Zeiten – Entwurf und Implementierung unter Verwendung des 3-P-Modells, Springer Gabler, Cham (CH)
See Publication

Start-Up Development in Traditionally Operating Industries: Regional Subsidiaries of Pharmaceutical Companies

Wollmann,P., Kühn, F., Kempf, M., & Püringer
2021
Organisation und Führung in turbulenten Zeiten – Entwurf und Implementierung unter Verwendung des 3-P-Modells, Springer Gabler, Cham (CH)
See Publication

Past Speaking Activities

Pharma Customer Engagement Europe 2024

Reuters Events, London, UK
2024
Debate Moderator: Is Your Customer Interface Selling? Rep-Centered vs. Headquarter-Driven e-Commerce-Centered Customer Experiences

NEXT Pharma CX & AI 2024

NEXT Pharma, Vienna, Austria
2024
Keynote Speaker, Keynote: Field Force Engagement in Times of Technological Transformation and AI:  Future Opportunities, Challenges and Solutions
Download Keynote

15th Global Commercial & Sales Force Excellence (GC&SFE) Summit 2024

KP Morgan Group, Berlin, Germany
2024
Event chair, panel host, and keynote speaker: Joint Keynote with Stefan Flückiger, FFI, Ventures: Differentiation of Various Aspects of AI
Download Solution Session
Download Keynote

2nd Pharma Commercial and SFE Summit

Marxo Smith Events, Amsterdam, Netherlands
2024
Keynote speaker, and panel host, Keynote: The Role of Field Engagement in Times of Technological Changes: Excellence in Customer Engagement and Customer-Centered/ Employee Focused Transformation
Download Keynote

Excellence in Customer Engagement (ECI) Summit 2024

BINA, Munich, Germany
2024
Keynote Speaker, Keynote: The Evolving Role of the Representative in Times of Technological Transformation
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13th Global Commercial Excellence (GCE) Summit 2024

KP Morgan Group, Lisbon, Portugal
2024
Event chair, panel host, and keynote speaker, Keynote: Customer Engagement Excellence: What Field Forces are Good For and How to Enable and Equip Them
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14th Global Commercial & Sales Force Excellence (GC&SFE) Summit 2023

KP Morgan Group, Berlin, Germany
2023
Panel host, and keynote speaker, Keynote: Customer-’Centric’ Selling: Keeping the Focus on Customer Engagement Excellence in Changing Business Environments and Evolving Business Models
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12th Global Commercial Excellence (GCE) Summit 2023

KP Morgan Group, Madrid, Spain
2023
Panel host and keynote speaker, Keynote: Business-Centered and Employee-Focused Transformation in Diverse and Volatile Environments
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12th Global Commercial & Sales Force Excellence (GC&SFE) Summit 2022

KP Morgan Group, Berlin, Germany
2022
Panelist and keynote speaker, Keynote: Performing while Transforming: Driving Customer-Centered and Employee-Focused Change
Download Keynote

11th Global Commercial Excellence (GCE) Summit 2022

KP Morgan Group, Lisbon, Portugal
2022
Keynote Speaker, Keynote:Performing while Transforming: Driving Customer-Centered and Employee-Focused Change
Download Keynote

Upcoming Events

Join me sharing and discussing on the latest trends of excellence in customer engagement in life sciences. Learn on innovative methodologies and tools making your customers want to connect.

Operational  Excellence & Process Transformation (OPEX) Summit 02.04.-04.04.2025
Conference Venue
September 2024
Keynote speaker and panel host, Keynote: Shaping the Excellence in Customer Engagement in the Pharmaceutical Industry of the Future
More information

Speaking Highlights

Keynote: Field Force Engagement in Times of Technological Transformation and AI:
Future Opportunities, Challenges and Solutions – NEXT Pharma CX & AI 2024, Vienna

Testimonials as Public Speaker

"Stefan Turnwald is a deep thinker who challenges the status quo, skillfully adapting content to resonate with audiences as an experienced speaker and moderator."
Andy Wilkins
Futurist, conference chair, program director and lecturer, founder of Future of Health
"Stefan Turnwald consistently excels in event execution, adapting to any presentation or facilitation setting with versatility and engagement."
Ramon Grasmejier
Lead consultant at GCO Global
"Stefan Turnwald's high skills in learning design and facilitation delivered formats that made a meaningful and measurable impact on business outcomes."
Claudia Wittek
Founder and CEO at Compally

Ready to transform your customer interface?

Take the first step towards excellence with CEEEcon. Whether you’re looking to bridge the gap between strategy and execution, tailor solutions to your unique needs, or empower your teams with expert support, we’re here to help.
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